| RIVAL ADVANTAGE |
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2-HOUR RESPONSE TIME TO ALL SERVICE INQUIRIES |
| RIVAL
is the only company to offer and guarantee 2 hour service response.
If we do not maintain our commitment, we will refund your monthly service
charges. At RIVAL we are proud to state that we have received consecutive
gold service awards for outstanding service on all Kyocera and Ricoh
machines, this is the highest award available to all dealers world wide.
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LOCAL OWNERSHIP & CUSTOMER SUPPORT SERVICE |
| RIVAL is a
locally owned company. We are a community partner that believes in
supporting our community. RIVAL supports many organizations;
Minor Hockey, Chamber of Commerce,
MacLaren Art Centre,
Barrie Huronia Rotary Club,
Scouts Canada, The Sunshine Foundation
and many other worthwhile local
organizations.
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PERSONAL APPROACH |
| When you require service or billing
information, you call our local number and speak to a live operator. At
RIVAL you do not go into an automated answering service where you have to
press numerous buttons to resolve your problem, all we ask for is your
company name, how we can help and your problem will be resolved!
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EARLY REPLACEMENT OPTION |
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You have the ability to upgrade your
equipment to newer technology on all contracts after 36 months – with no
penalty to you.
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MANUFACTURE’S PRICE PROTECTION PLAN |
| RIVAL wants
to earn your business, therefore we will meet or beat all competitors prices
on all comparable equipment -Guaranteed!
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REPLACEMENT AND MONEY BACK GUARANTEE |
| RIVAL
provides the best satisfaction guarantee in the business. If your machine
does not perform to specifications we will replace the unit at no charge.
If replacement does not solve the problem, we will cancel the lease or
refund your purchase. This agreement is backed not only by RIVAL, but also
by Kyocera and Ricoh. By choosing RIVAL, you are virtually accepting a
copier on a month to month program that ensures you are happy for the life
of the contract.
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